Civic/Community Service Agencies
Blue Ridge Area Food Bank Network (Virginia)
“This organization moved light years ahead in stating objectives, ENDS, and defining the role of the staff and the board in accomplishing proactive measures to end hunger. The work and guidance provided by Bill Charney has paid huge dividends in clearly defining internal and external roles of the staff and board, but more importantly, provided more direction, more focus and more accountability to those we serve, those at risk of going hungry in the Communities we serve. I strongly recommend Charney Associates.”
–Martin L. “Marty” White,
Chief Executive Officer
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Community Food Share (Colorado)
"Since you joined us in the middle of a nearly aborted attempt with less experienced consultants, you were faced with a great challenge. You managed to break through the confusion and bring clarity to a process that had become seriously bogged down. Your experience and professionalism pulled us through a really tough period! I also want to note your superb follow-up that ensured that we were able to stay on track. This has been invaluable."
– Tyler Lantzy, Board Chair
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Northern Colorado Economic Development Corporation
"You've done so much to get us on the right track and I want you to know my/our appreciation! You probably get accolades all the time for your work..but know we sincerely appreciate you and I, of course, will be telling everyone about your expertise and work."
– Maury Dobbie, Board Chair
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Portland Rose Festival Association
"Your style, wit, vast knowledge and delivery were a perfect fit for our group. You are engaging, challenging and also comforting in your presentation."
– Dick Clark, Executive Director
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Walla Walla Family YMCA/Sherwood Trust Civic
"People are still talking about your workshop and the concepts with which you challenged everyone. Thanks again for all that you have contributed to the non-profit sector in our Valley; it really has been significant."
– George Edwards, Director, Sherwood Trust
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Whatcom County Fire District 4
Bellingham, WA
"I want to tell you that 'This stuff works!!! The transition to PG has greatly enhanced our effectiveness as a governing Board. I am pleased to see this Board finally adopt the program. The greatest gift we received is the monthly monitoring reports. The ability to have the ends statements identified, interpreted and complied with have allowed all of us to focus on what's really important. Again, thanks for your expert guidance through a challenging process."
–Dave Williams, Commissione
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Cultural
Austin Museum of Art Guild
"We left (the retreat) with the confidence that we can reenergize the Guild as an esteemed nonprofit arts organization within the Austin community."
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Kansas Cosmosphere and Space Center
“…Your ability to get the key staff and the board focused on common goals and objectives brought needed structure and balance to the Cosmosphere. You helped align the board to work towards the goals of the board, while setting up a system that allowed the staff the freedom to ‘push the envelope’ with the security of knowing how far to push. …the most important aspect of your time with us was in your ability to get the board to ask tough questions of themselves and of the organization, and to begin considering ideas that would have previously never been discussed. To this day, many of those issues still dominate board meetings and future planning.”
– Jeff Ollenburger, President and CEO
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National Assembly of State Arts Agencies
"The positive feedback from attendees has been overwhelming. Evaluations rated the workshop as very relevant, useful and effective. Attendees were impressed with your presentation style and skills. With comments such as 'every board member needs this,' 'cogent, clear, objective,' and 'this guy is good,' it is clear that your workshop was an integral part of our conference."
– Beth Rather, Program Manager
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Nicolaysen Art Museum
"When we scheduled the retreat, I was dubious. But after a year of putting Policy Governance into practice, I can highly recommend it. You are a charismatic trainer, upbeat and enthusiastic, and you know your subject well. You also encourage people to think for themselves."
– Nanci Andrew, Board Chair
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PHAMALy
(Physically Handicapped Amateur Musicians and Actors League)
“The groans that are heard when someone is informed that they will be attending a day long retreat are nothing new in the world we live in. There were no groans on Friday. None. That, my dear Mr.Charney, is no mean feat. Well stated and well done... The wisdom and good old fashioned common sense you imparted to us and helped us dig out of ourselves should enable us to do nothing but grow and strengthen as a board.”
– Lisa Parsons, Company Manager, Denver Center Theatre Company
Board Member, PHAMALy
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Tennessee Arts Commission
"Policy Governance eliminates unneeded paperwork, unneeded committees and it provides a process to monitor the Commission's goals on a regular schedule. It involves Commission members where they should be involved. I strongly believe in the value of Policy Governance. It really works!"
– Rich Boyd, Executive Director
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Education
Colorado Mountain College
"Bill has the ability to crystallize and present this philosophy in a clear and understandable manner...His understanding, experience, willingness to tackle the hard issues and genuine desire to create improvement are assets that I have rarely encountered in my experience with consultants. "
– Dr. John Giardino, Chair, board of trustees
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University of Idaho — Center for Business
Development and Research
"No one in the Western U.S. has Bill's broad background in board governance and experience in helping groups establish the line of demarcation between board and staff roles... Every dollar is precious but investing in a day with Bill will bring a worthwhile return."
– Jim Toomey, Program Manager
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Government
Colorado City/County Managers Association
"Never have I received so much feedback from so many people in such a short period of time. The Mastering the Board Game seminar drew record attendance and was received very positively by the group. Your presentation was everything I hoped it would be. It started my conference off on a very high note and made me look good. Thank you."
– Mike Bestor, Program Chair
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Rockford Park District (Illinois)
"The two day workshop you provided in January was the most beneficial I've attended in the forty years I've been in the park and recreation profession. The adoption of the Carver Model has significantly clarified the respective roles, responsibilities and relationships between the board and staff."
– Webbs Norman, Executive Director
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Healthcare
Melissa Memorial Hospital (Colorado)
"Policy Governance has given me a much clearer direction of what the board expects of me as the CEO. I've become empowered to see that the organization meets expectations without the fear and limitation of not knowing where my authority begins and ends. The greatest part for me is that now the board meetings are not my meeting in which I give tons of operational data, but a time that I can share information with the board that allows them to look at the long term future and vision for the hospital district."
– Arlene Harms, Administrator
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Southwest Washington Health District
"Board members described the day as challenging, energizing, thought provoking. The materials you shared, the style of presentation and the engagement of the participants were all excellent."
– Betty Sue Morris, Chair and Kay Koontz, Executive Director
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Trade/Professional Associations
Advertising Photographers of America/ Los Angeles Chapter
"The three days that we spent exploring APA's model and direction will be meaningful to many generations of photographers in the future...I saw strobe lights going off in the room while we were absorbing the material. Thank you."
– Gilbert Smith, board member
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International Festivals & Events Association
"This is one of the most important things that IFEA has ever done. Although unnoticed by many, the reorganization has enabled the Board of Directors to clearly define its role and responsibilities and that of the staff... After almost 30 years of attending board meetings, I can honestly say that the last three, implementing the Carver process, were the most productive of any I have ever attended."
– Bruce Skinner, CEO
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Jefferson County Association of REALTORS® (Colorado)
"Both the Board of Directors and the staff agree that the Association is functioning more effectively and efficiently. The staff is able to move quickly to implement changes as needed, to be truly accountable, and to be more responsive to the members' needs. The Board of directors is able to concentrate on directing and leading the association. Policy Governance has not only empowered the staff, but at the same time has given the Board more control."
– Duane Whisler, President (1999), and Ann Turner, Executive Director
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National Association of Independent Artists
"By introducing us to Policy Governance, you hastened our progress toward a professional, directed organization which should bring value to artists for years to come. Thank you for your hard work and your bold vision."
– Robert Briscoe, Board Chair
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Summit Association of REALTORS® ( Colorado)
"I just wanted you to know that I have personally enjoyed tremendously having you participate in our reorganization. Not only has Policy Governance received unanimous approval of our board and staff—and it appears it will be a great fit—but, you have personally the right balance of guidance and independent thought. It has been both useful and exhilarating to see how you have worked with our varied personalities and brought everyone to a mutually agreeable solution on all points. I will recommend you highly to any other board (real estate or other) for similar treatment."
– Ken Deshaies, 2003 Chair of the Board
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Suzuki Association of the Americas
"For the first time, we had clarity not only about our priorities as a board, but also a process for working through them. A lot of the credit for our success goes to you for the expert training you gave us. Our self-esteem as a board was greatly enhanced by your services. Thank you again for your expert facilitation and launch into the Carver governance model."
– Patricia D'Ercole, Board Chair
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Virginia Association of Free Clinics
"I have never had to be so accountable in my life, and it feels so right. I am utterly convinced that this is how organizations should be governed and managed."
– Mark Cruise, Executive Director
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Washington State Pharmacists Association
"The talent, expertise and energy you brought us as our facilitator was critical to the success of our implementation of Policy Governance. Your additional follow-up support has ensured that the board's time and effort during the development process were maintained during implementation. This has allowed our board to become the leadership body they had struggled to be, and improved the level of satisfaction that board members experience... We would specifically recommend you as the key to successfully implementing this process."
– Rod Shafer, CEO
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